To help us resolve your issue quickly and accurately, please include the following details when reporting a problem:
- When the issue occurred and what action you were performing
- The difference between the expected result and what actually happened
- Any error message displayed (please include the exact text)
- If possible, a screenshot or screen recording of the issue
- Your device type and operating system (e.g., Android / iOS)
📌 For scanning/reading issues, sending a sample image via Upload > Send Image within the app will significantly speed up troubleshooting.
Reports with vague descriptions (e.g., “it doesn’t work”, “it won’t open”) may delay the resolution process, as more information will be required.
Thank you for your understanding.